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Help and FAQs

— For our Return Policy, please visit this page.

— For Technical Support, please visit this page.

General FAQs

  • How can I order books?

    • You can buy books directly from us via the web by using our shopping cart and the “Add to Cart” buttons on this site.

  • Do you accept international orders?

    • Yes, we do accept international orders.

    Customer Service

  • How do I contact customer service?

    • Please contact our customer service department on the Contact page.
    We will make every effort to reply to inquiries in a timely manner.

  • What do I do if I receive defective merchandise?

    • If you find a misprinting (repeated or missing pages, upside-down pages) or believe that a Hark Publications book you purchased is otherwise defective, please contact Customer Service. Please include the invoice number, your account number (if applicable), and the ISBN of the defective title.

  • When will my order ship?

    • Generally it takes 2-3 business days from when you place the order until your books are shipped. If your books are temporarily out of stock, your books will be on backorder until inventory is received. A confirmation will be sent to you via email as the items ship. If your backorder exceeds 90 days, the order will be automatically cancelled and an email notification will be sent. You may wish to place the order again.

    Accounts

  • How do I access my account?

    • You can access your account by scrolling over the “Cart” tab in the top menu and clicking “My Account” in the drop down. Or visit this page: My Account.

  • What do I do if I’ve forgotten my password?

    • Visit the “My Account” page under the “Cart” tab in the top menu. Once you are on the account page, there is a link for “I’ve Forgotten my Password.”

  • How do I set up a new account?

    • To set up a new account, go to the “My Account” page under the “Cart” tab in the top menu.

    Payment

  • When will my credit card be charged?

    • Your credit card will be charged as soon as your order has been shipped.

  • What are my payment options?

    • Hark Publications only accepts payments through Amazon Payments.

  • I don’t have an Amazon account but I still want to purchase something.

    • If you do not have an Amazon account, we may also accept payments by check. Please contact us at 561.832.0157.

    Other

  • How can I get permission to use a part of a book (or book cover) for a project I’m working on?

    • Permissions & Copyright

    All requests to reproduce material published by Hark Publications must be made in writing. It is not our policy to grant verbal permission. Please use the Contact form and direct your inquiries to Permissions & Copyright.